Insights from Citizen Request and Government Response Data in Kosovo

Keshif built a data platform to geospatially visualize, analyze, and measure government response to thousands of citizen service requests, submitted in the Fix My Community platform, which informs local governments of public infrastructure and service issues.

Impact

Scores of volunteers and citizens submit reports on garbage dumps, broken streetlights, and potholes to local governments on a daily basis. Using our platform, civil society organizations are able to understand and analyze citizen demands for improved public services via crowdsourcing, help local governments to more effectively respond to citizen needs, measure their response time and effectiveness in addressing citizen requests, and also hold them accountable.

37

MUNICIPALITIES COVERED

4200+

REPORTS ANALYZED

7

COMPLAINT TYPES MAPPED

“We, at ndreqe.com app, receive thousands of citizen reports on our platform for various public service categories on a daily basis from more than 25 municipal institutions. Keeping track of progress, understanding trends, and comparing variables visually has greatly improved the effectiveness of our work.”

J. Bakija,Founder, Ndreqe.com platform

Services

Visual Data Analytics and Dashboarding

We created thematic dashboards for overview and in-depth analysis within our self-service analytics platform.

Data Preparation

We created a structure within the Google Workspace environment for data interconnectivity, and assisted with data review, cleaning, and quality assurance processes.